Terms of Storage and Service

These Terms and Conditions ("Terms") govern the storage and associated services provided by Urban Self Storage ("we", "us", or "our") to you, the customer ("you" or "your"). By using our services, you agree to be bound by these Terms. If you have any questions or concerns about these Terms, please contact us.

1. Definitions

In these Terms of Service, the following words have the following meaning:

1.1 “Agreement” means the agreement entered into by you and Urban Self Storage for the provision of the Services on these Terms of Service;

1.2 “Goods” means the items which you, or Urban Self Storage on your behalf, pack into a Storage Container for storage by Urban Self Storage;

1.3 “Other Item” means an item provided by you for packing, transporting or storage which has not been packed into a Storage Container;

1.4 “Packaging Requirements” means Urban Self Storage’s packaging requirements

1.5 “Prohibited Item” means any of the items listed in clause 9, or listed as a Prohibited Item from time to time on the Site;

1.6 “Property” means your property other than the Goods or Other Items;

1.7 “Services” means the services referred to in clause 2, as selected by you on the Site, by phone or by email to us;

1.8 “Site” means Urban Self Storage’s website at TheBoxCo..co.uk;

1.9 “Storage Container” means a storage box which Urban Self Storage supplies to you, or a box, case, bag, or any other container which you provide in accordance with clause 5, in either case for packing, transporting and storage of your Goods; and

1.10 “Working Day” means any day other than: (i) a Saturday, a Sunday, Christmas Day, Good Friday; or (ii) a day which is a bank holiday in any part of the United Kingdom.

2. The Services

2.1 In return for the charges payable under this Agreement and subject to the terms of this Agreement, we offer the following Services:

2.1.1“Storage-by-the-box”: We shall collect and store and/or ship your Goods and Other Items to your nominated address.

2.1.2 “Storage Unit”:  We shall collect and store and/or ship your Goods and Other Items to your nominated address

2.1.3 “Shipping Across the UK”: We shall collect and ship your Goods and Other Items to your nominated address.

2.1.4 “Packing materials”: As requested, we shall dispatch packing materials to you for use in the above services.

2.2 You can opt for the Services you wish to receive either on the Site, by phone or by email to us.

3. Storage-by-the-box 

3.1 The following terms apply to the Storage-by-the-box service.

3.2 You may choose to sign up to the Storage-by-the-box Service on the Site either:

3.2.1 on a rolling month by month basis; or

3.2.2 for a specified minimum period of months chosen by you,

3.2.3 You shall pay to Urban Self Storage charges for the Storage-by-the-box Service as follows:

3.2.3.1 Where you sign up to the Services on a month by month basis, you shall pay Urban Self Storages rates as detailed on the Site at the time of booking; or

3.2.3.2 Where you sign up for a specified minimum period of months, you shall pay Urban Self Storages set monthly charge as defined on the Site at the time of booking.

3.2.3.3 You agree to be charged your storage fee up to 20 days in advance before the start of your new storage period. The monthly charge date will be set by Urban Self Storage based on the date you placed your order and the collection date you requested.

3.2.3.4 you agree to pay a late payment fee of £30 for any payments that are more than 15 days after the monthly charge date. This increases to £50 for any payments that are more than 30 days late. 

3.3 You acknowledge that such fees may change at Urban Self Storage discretion.

3.4 Where you sign up to the Storage-by-the-box Service for a specified minimum period of months, on the expiry date of that period if you have not requested your items to be returned, you shall be deemed to sign up to the Storage-by-the-box Service on a rolling month by month basis and shall pay to Urban Self Storage charges as communicated to you.

3.5 You will pay storage fees (as detailed on the Site from time to time) on a monthly basis for each of your Storage Containers or Other Items for the duration of your chosen price plan. Where you sign up to the Storage-by-the-box Service for a specified minimum period of months and you request the return of all or any of the Storage Containers or Other Items before the end of the specified minimum period, then you will be liable for all storage charges, and any charges for additional coverage which you choose to purchase, for those Storage Containers or Other Items up to the end of the agreed minimum period. These charges will be payable when you book the return of the Storage Containers or Other Items.

3.6 As and when requested by you from time to time, Urban Self Storage shall:

3.6.1 deliver one or more empty Storage Containers and other Packing materials to the ground floor of your specified delivery address, where you place an order for Packing materials;

3.6.2 collect the Storage Containers packed with your Goods, and your Other Items, in each case suitably prepared for transport, from the ground floor of your specified collection address or, where applicable, from your doorstep, if you have selected to upgrade the collection service, on the collection date chosen by you on the Site;

3.6.3 transport the Storage Containers packed with your Goods and/or your Other Items otherwise suitably prepared for transport to Urban Self Storages storage facility and store them there;

3.6.4 return each Storage Container packed with your Goods and each Other Item to the ground floor of your specified return address or, where applicable, to your doorstep if you have selected to upgrade the return service, on the date chosen by you on the Site.

3.7 Urban Self Storage may apply a £50 handling fee for any Storage Container collected that is a suitcase, holdall, rucksack, and sports bag that is not packed into a box where Urban Self Storage was not previously notified of this.

3.8 If you wish to store any Other Item that is not explicitly listed as available for storage on the Site, then you must contact Urban Self Storage for confirmation that it can be stored. Urban Self Storage may adjust the storage, collection and return price for each Other Item not explicitly listed as available for storage on the Site.

3.9 You accept that Urban Self Storage shall update your price plan and collection fees if the volume and/or quantity of Goods or Other Items collected differs from your collection order.

3.10 Urban Self Storage may increase the storage fee payable by you from time to time if any Storage Container or Other Item collected:

3.10.1 has a combined width, height, and length greater than 180cm; or

3.10.2 exceeds the maximum weight limit of 20kg; or

3.10.3 with regards to any Other Item, has dimensions or weight different to that communicated by you before the collection takes place.

3.11 A change to the storage fee may apply if the total number of Storage Containers or Other Items in an order is changed from the original order for any reason, including that set out in clause 12.4. Where the total number of Storage Containers or Other Items is reduced, a credit may be applicable if the total monthly storage price is lower than the monthly storage price of the original collection order. In the event of an increase in the total number of Storage Containers or Other Items in the order, charges may be applicable if the total monthly storage price is higher than the monthly storage price of the original collection order.

3.12 If you book a collection or a return delivery through the Site, you will pay the rates defined on the Site at the time of booking, including any outstanding balances.

3.13 Where your return address is more than 20 miles from the collection address, Urban Self Storage may:

3.14 refuse to return any Storage Container or Other Item to the return address; or

3.14.1 charge you an additional long journey fee as listed on the Site at the time of the booking.

3.15 Return surcharges may apply during peak periods when delivery volume reaches maximum capacity or when additional vans are required to ensure timely service. These surcharges cover extra costs and will be communicated via the website. 

3.16 If Urban Self Storage refuses to return any Storage Container or Other Item to the return address you may choose a new return address which is agreed with Urban Self Storage,

3.17 If you request to change your collection date less than two full working days in advance of the collection date, Urban Self Storage will charge a £50 fee to reschedule the collection.

4. Container Service

4.1 The following terms apply to the Container Service.

4.2 You may choose to sign up to the Container Service on the Site either:

4.2.1 on a rolling month by month basis; or

4.2.2 for a specified minimum period of months chosen by you.

4.3 You shall pay to Urban Self Storage charges for the Container Service as follows:

4.3.1 where you sign up to the Services on a month by month basis, you shall pay Urban Self Storages rates as detailed on the Site at the time of booking; or

4.3.2 where you sign up for a specified minimum period of months, you shall pay Urban Self Storages set monthly charge as defined on the Site at the time of booking.

4.4 You acknowledge that such fees may change at Urban Self Storages discretion

4.5 During collection and/or upon the arrival of your Goods packed in Storage Containers or your Other Items at a Urban Self Storage storage facility, they will be volumetrically audited. The total volume of items stored will define your monthly storage price. Should Urban Self Storage determine in its sole discretion that the total volume of items stored be greater or less than the unit selected at the time of booking, your monthly pricing, and the packing and collection price (if relevant) may be automatically adjusted, in line with the rates available on the Site at the time of the booking. Any changes in your monthly storage pricing and the packing and collection price (if relevant) will be communicated to you by Urban Self Storage by email.

4.6 Urban Self Storage may store your Goods and Other Items together in a storage facility with other customers’ Goods and Other Items. The storage unit service does not imply your Goods and Other Items are stored in isolation.

4.7 You agree that if you book a collection or a return delivery through the Site, you will pay the rates defined on the Site at the time of booking.

4.8 Return surcharges may apply during peak periods when delivery volume reaches maximum capacity or when additional vans are required to ensure timely service. These surcharges cover extra costs and will be communicated via the website. 

4.9 If you request to change your collection date less than two full working days in advance of the collection date, Urban Self Storage will charge a fee to reschedule the collection of £125 for a 1/2 container and £250 for a container.

5. Storage Containers

5.1Storage Containers may be supplied by Urban Self Storage or may be provided by you. Storage Containers can be referred to as ‘Boxes’.

5.2 Storage Containers supplied by you must be in accordance with Urban Self Storage’s Packaging Requirements. Urban Self Storage may refuse to collect any Storage Containers or Other Items which are not packed or prepared in accordance with the Packaging Requirements. Urban Self Storage shall not be responsible for any loss or damage to Goods which are not packed in accordance with the Packaging Requirements. If you provide your own Storage Containers they must be in good condition, sturdy and suitable for transport and storage of the Goods.

5.3 No Storage Containers, whether supplied by Urban Self Storage or by you, should when packed exceed the maximum weight limit of 20kg. Any Storage Containers exceeding the maximum weight limit will be subject to a processing charge of £50.

5.4 Urban Self Storage may repack any overweight Storage Containers into one (or more) Storage Containers that each weigh no more than 20kg. A fee of £50 per overweight item (where a Storage Container weighs more than 20kgs) will be due. Where any overweight Storage Containers require repacking into one (or more) Storage Containers, weighing no more than 20kg each, a repacking fee of £20 per additional box will apply. For the avoidance of doubt, the fee per box will be in addition to the overweight charge.

5.5 Urban Self Storage, or any delivery partner acting on Urban Self Storage’s behalf, may at any time:

5.5.1 refuse to collect any Storage Container or Other Item supplied by you;

5.5.2 redeliver, at your cost, any Storage Container or Other Item supplied by you; or

5.5.3 repack, at your cost, any Storage Container,

5.6 if it reasonably considers that the Storage Container does not comply with the Packaging Requirements or this clause 5 or that the Goods have not been securely packed in accordance with the Packaging Requirements

5.7 If Urban Self Storage, or any delivery partner acting on Urban Self Storage’s behalf:

5.7.1 redelivers any Storage Container or Other Item supplied by you, or

5.7.2 collects any Storage Container or Other Item supplied by you which in either case does not comply with the Packaging Requirements or this clause, you will be liable for any damage to Urban Self Storage’s property or the property of any third party, and injury to Urban Self Storage employees, agents, and contractors as a result of your failure to comply with this clause. Further, any additional coverage in relation to the damage of either Goods or Other Items as defined will be invalidated.

5.8 Storage Containers with a combined width, height and length:

5.8.1 Less than or equal to 105 cm will be stored as  'Small Boxes

5.8.2 Greater than 105 and less than or equal to 130 cm will be stored as  Medium Boxes

5.8.3 Greater than 130 and less than or equal to 150 cm will be stored as  ‘Large Boxes’

5.8.4 Greater than 130 and less than or equal to 165 cm will be stored as  ‘Extra Large Boxes’

5.8.5 greater than 166cm will be stored as “Other Items”.

5.9 If any Storage Containers are found to be labelled in a manner inconsistent to that stated in this clause, Urban Self Storage shall adjust the labels accordingly, and apply the correct charges, based on the charges available on the Site at the time of booking the relevant Service, unless otherwise agreed to in writing by Urban Self Storage. Where the dimensions of the Storage Containers differ from those defined in the collection order, Urban Self Storage may charge you if the total monthly storage price is higher than the monthly storage price originally paid for, and a change in price plan will apply.

6. Level of Coverage

6.1 Prior to the commencement of the Services, you may choose to purchase additional coverage for an additional monthly fee at Urban Self Storages defined rates for the time being in force as detailed on the Site or as notified to you by Urban Self Storage

6.2 Purchasing additional coverage under this clause 6 does not impact Urban Self Storages liability under clause 13

6.3 Any purchase of additional coverage under this clause 6 is not insurance cover but enhanced liability cover. You are advised to purchase one of our enhanced liability packages or, if arranging insurance cover, to show this contract to your insurance company.

6.4 Subject to the latest prices and rates detailed on the Site or as notified to you by Urban Self Storage (the “Coverage Price”), the following Coverage options may be purchased by you from Urban Self Storage:

6.4.1 If using the Storage-by-the-box Service, you may select one of the following Coverage plans and pay the corresponding Coverage Price to Urban Self Storage:

6.4.1.1 £250 maximum liability for each individual Storage Container or Other Item; or

6.4.1.2 £500 maximum liability for individual Storage Container or Other Item.

6.4.2 For the Container Service, you may select one of the following Coverage plans and pay the corresponding Coverage Price to Urban Self Storage:

6.4.2.1 £500 total liability, with a maximum liability of £50 for each individual Storage Container or Other Item;

6.4.2.2 £2,000 total liability, with a maximum liability of £200 for each individual Storage Container or Other Item;

6.4.2.3 £5,000 total liability, with a maximum liability of £500 for each individual Storage Container or Other Item.

7. Discount Policy

7.1 Our company offers discounts based on the duration of storage. The longer the committed duration, the larger the discount applied. In the event that a customer selects an initial storage period with a specific discount (e.g., 10 months) but subsequently stores their items for a shorter period (e.g. 3 months), we reserve the right to amend the customer's discount percentage accordingly and apply the correct discount to their items.

7.2 Any discounts or promotions applied based on quantity in relation to reduced collection charges will be reversed if less Storage Containers or Items are subsequently stored.

8. Prohibited Items

8.1 You agree not to store any of the following items:

8.1.1 Hazardous, combustible, flammable, damaging, or explosive goods, including but not limited to liquids, chemicals, gas bottles, aerosols, paints, firearms, ammunition, or any other material of a dangerous or toxic nature.

8.1.2 Dangerous goods, such as sharp knives.

8.1.3 Illegal items, including but not limited to drugs, stolen goods, or other contraband.

8.1.4 Pollutants and items that may cause infestation or contamination.

8.1.5 Liquids, such as alcohol, sauces, or perfume.

8.1.6 Precious items or jewellery, including but not limited to works of art, watches, diamonds, or precious metals.

8.1.7 Expensive tech equipment, such as phones or high-end cameras.

8.1.8 Cash or cash equivalents.

8.1.9 Living or non-living creatures.

8.1.10 All food, perishable items, frozen food, food and spices likely to decay, spoil quickly, or attract pests or rodents.

8.2 Should it become apparent that any of the Prohibited Items are (i) contained within one of your Storage Containers or within your Other Items or in themselves are one of your Other Items; or (ii) required to be packed by us, such items will be removed and disposed of, or returned to you at Urban Self Storage’s discretion. The rest of the Goods within that Box or Other Item will be searched for further Prohibited Items, which if found, will also be removed and disposed of, or returned to you at Urban Self Storage’s discretion. Urban Self Storage will charge you an administration fee of £50 for each Box or Other Items that is found to contain, or is in itself, a Prohibited Item. Further disposal fees may also be applied depending on the nature of the Prohibited Item(s) and the time incurred dealing with such Prohibited Item.

9. Packing, Collections, and Deliveries

9.1 You agree to:

9.1.1 Keep your contact details updated and arrange parking in the vicinity of your property.

9.1.2 Ensure that access for the driver is no further than 15 metres away from the collection address and that proper access is provided for us to carry out the collection or return of your Storage Containers.

9.1.3 Pack your Storage Containers securely and in compliance with any statutory regulations or recognised standards to prevent damage or injury to our property or other goods.

9.1.4 Ensure that your items are packed in a manner that protects them from damage during transport and storage, using appropriate protective materials as necessary.

9.1.5 Adhere to a maximum weight limit of 20kg per box. If you anticipate that your Storage Containers will be heavier, please contact us.

9.1.6 Be present during the collection and return of your Storage Containers, and sign off for your Storage Containers at the end of the collection or return.

9.1.7 Report any damage to your goods within 48 hours of their return; after this time, your right to any claims will cease.

9.1.8 Adhere to a minimum storage period of one month. If you require your Storage Containers back prior to this, a £50 early return fee will be charged in addition to the standard return fee.

9.1.9 Pay the rolling month by month basis for any additional storage beyond your initial storage period, with charges always applied for a full month and the latest current price, regardless of the date you request your items back.

9.1.10 No Storage Containers or Other Items, whether supplied by Urban Self Storage or by you, should, when packed exceed the maximum weight limit of 20kg. Any Box or Other Item exceeding the maximum weight limit will be subject to a processing charge of £50 per item.

9.1.11 Urban Self Storage may repack any overweight Storage Containers or Other Items into one (or more) Storage Containers that each weigh no more than 20kg. Where any overweight Box or Other Item requires repacking into one (or more) Storage Containers, weighing no more than 20kg each,  a repacking fee of £20 per additional box will apply.

9.1.12 For Other Items that exceed 75cm in length a charge will be due of a charge of £50 per item.

9.1.13 Return deliveries will only be processed and confirmed once all outstanding fees have been paid, including any Return fees, a minimum of two full working days in advance. Urban Self Storage endeavours to return items as close to the requested date as possible but is subject to current availability.

Please note that return of a storage container, whether in full or partially, access to a storage container and return of any boxes or other items stored will each require at least 2 business days notice and are subject to availability. Customers accept that Urban Self Storage is not liable for any damages or costs resulting from delayed access or return of items. 

9.1.14 For missed or cancelled collections within two full business days of the collection date, Urban Self Storage will charge the following additional charges:

• Storage by the box - £50
• Container storage (1/2 Container) - £125
• Container storage (Container) - £250

These charges are in addition to any collection charge that has already been paid by the customer. The customer is responsible for settling any additional charges incurred due to missed or cancelled collections.

9.1.15 During periods of high demand, we reserve the right to apply a surcharge to our standard rates. All services are subject to availability and may be limited during peak times. 

10. Promotional Codes

10.1 Urban Self Storage promotional codes allow you to receive a discount on your order, either as a percentage or an absolute monetary amount.

10.2 You may not post your promotional code on voucher websites, affiliate marketing schemes or other 3rd party websites.

10.3 You may not create fake accounts, split your bookings with the intention of exploiting a promotional code or otherwise engage in attempts at forgery or fraud.

11. Termination 

11.1 You may terminate this Agreement at any time by requesting the return of your Storage Containers or Other Items and paying any outstanding charges due to Urban Self Storage.

11.2 Urban Self Storage may terminate this Agreement with immediate effect by notice in writing to you, if:

11.2.1 you fail to pay any amount due, including any interest accrued, by the date due; or

11.2.2 you are in breach of any term of this Agreement.

11.3 Urban Self Storage may terminate this Agreement for any reason by giving you not less than 30 days’ written notice.

11.4 Upon termination of this Agreement for any reason, you must contact Urban Self Storage promptly to arrange for re-delivery of the Storage Containers and Other Items to your nominated address or (in the case of the Lockers service) for the contents of your Locker to be returned to the relevant Locker Facility so that you can collect your Goods and Other Items.

11.5 If within 30 days following termination of this Agreement for any reason you fail to arrange for re-delivery of the Storage Containers or Other Items or for the return of the contents of your Locker, then Urban Self Storage may dispose of the Goods.

11.6 Termination of this Agreement will not affect our right to receive any money which you owe to us under this Agreement.

11.7 After an order has been placed on our website and the first payment has been made, we offer a 36 hour free cancellation period. If you wish to cancel your order after 36h, we will charge a £45 administration fee and deduct this fee from the refund of your initial payment.

11.8 Urban Self Storage will charge a £50 administration fee and deduct this fee from the refund of your initial payment if you chose to terminate this agreement 2 full working days before your collection is due.

12. Billing Cycle

12.1 You will be charged monthly on the anniversary date of your order or 10 days in advance of the end of your current billing cycle, whichever is later. This ensures that your account remains active and your items remain stored securely.

13. Liability

13.1 Urban Self Storage limits its liability to you in contract, tort (including negligence), bailment, or otherwise for the Services or any breach of this Agreement, including for any loss of or damage to the Goods, Other Items, or your Property (including loss or damage during collection, redelivery or storage).

13.2 You acknowledge that Urban Self Storage is unaware of the value of the Goods or Other Items to be packed, transported and/or stored and does not insure or arrange insurance for your specific Goods or Other Items. Urban Self Storage recommends that you arrange your own insurance to cover the value of the Goods or Other Items.

13.3 When Urban Self Storage returns your Goods or Other Items to you, you must promptly examine the Goods or Other Items and notify Urban Self Storage of any loss of or damage to the Goods or Other Items within two Working Days of redelivery of the Goods or Other Items to you. You must notify Urban Self Storage of any damage to Property caused by Urban Self Storage within two Working Days of becoming aware of the damage to the Property. If you fail to inform Urban Self Storage within such time periods of loss or damage to the Goods or Other Items, or damage to the Property, Urban Self Storage will not be liable to you for any loss or damage.

13.4 In the event of a claim, Urban Self Storage shall be entitled to require proof of: (i) the cost price and the current replacement cost of the damaged or lost Goods or Other Items; or (ii) the cost to repair the damaged Property or area in the Property. You must respond promptly to Urban Self Storage’s enquiries and requests for information in respect of the Goods or Other Items and/or Property. If you do not provide Urban Self Storage with any information or documents requested by Urban Self Storage within 28 days of Urban Self Storage’s request, Urban Self Storage will not be liable to you for the loss of or damage to the Goods or Other Items or Property.

13.5 Urban Self Storage’s total liability to you under or in connection with this Agreement for lost or damaged Goods or Other Items shall not in any event exceed the lower of the following amounts:

13.5.1 £100 for each individual Box or Other Item

13.5.2 the original cost price of the Goods in the Box or Other Item; or

13.5.3 the current replacement cost of the Goods in the Box or Other Item at the date of the claim.

13.5.4 Urban Self Storage shall not in any event be responsible for any loss or damage that falls into any of the following categories:

13.5.5 pre-existing damage to Goods or Other Items;

13.5.6 loss of or damage to the Goods or Other Items or Property which does not arise as a direct consequence of any breach of this Agreement by Urban Self Storage or any deliberate or negligent act or omission on the part of Urban Self Storage or its contractors;

13.5.7 any indirect or consequential loss that arises from special circumstances (including for example but without limitation loss arising as a result of you being delayed for or missing an appointment or flight), even if Urban Self Storage was aware of the possibility of such a loss;

13.5.8 loss of or damage to the Goods, Other Items or Property which is caused by your failure to comply with this Agreement;

13.5.9 damage to Property as a result of moving Goods or Other Items under your express instructions, against Urban Self Storage’s advice;

13.5.10 damage to the Property where there was a pre-existing defect in the Property;

13.5.11 loss of or damage to any Prohibited Item;

13.5.12 loss of business, sales, revenue, profits, anticipated savings or goodwill, damage to reputation or wasted time; or

13.5.13 loss or damage which was not reasonably foreseeable at the date of entering into this Agreement, regardless as to how such loss or damage was caused.

13.6 Urban Self Storage shall have no liability to you:

13.6.1 for damage to Goods packed in Storage Containers or Other Items if not packed or wrapped to protect against handling and transport;

13.6.2 for damage to the Storage Containers or Other Items themselves (as opposed to the Goods inside the Storage Containers);

13.6.3 for damage to Property when transporting and/or packing Storage Containers and Other Items out of and into said Property, unless caused by the negligence or breach of contract by Urban Self Storage or a Urban Self Storage employee;

13.6.4 for any item that Urban Self Storage does not collect;

13.6.5 for damage to any items stored in wardrobes, drawers or appliances;

13.6.6 for any Goods or Other Items that are not in our actual possession;

13.6.7 for any Goods or Other Items that are seized under any law or court order;

13.6.8 for Goods or Other Items confiscated, seized, damaged or removed by custom authorities or any other government agencies;

13.6.9 for damage to the Goods or Other Items caused by normal wear and tear, natural or gradual deterioration, leakage, or evaporation from perishable or unstable goods;

13.6.10 for damage to the Goods or Other Items caused by changes to atmospheric or climatic conditions; and

13.6.11 for electrical or mechanical derangement to any appliance, instrument, clock, computer, or other equipment unless there is evidence of related external damage.

13.6.12 No employee of Urban Self Storage shall be separately liable to you for any loss, damage, mis-delivery, errors, or omissions under the terms of this Agreement.

13.7 Nothing in these Terms of Service excludes or limits Urban Self Storage’s liability for:

13.7 Death or personal injury caused by Urban Self Storage’s negligence; or

13.7.2 fraud or fraudulent misrepresentation.

14. Packaging Requirements

14.1 What we will accept

14.2 Double-walled cardboard boxes (either our Urban Self Storage boxes or any double-walled cardboard box with a combined width, height, and length less than or equal to 180cm and a weight limit of 20kg (inclusive)) or poster/document tubes.

14.3 Musical instruments in hard cases.

14.4 Goods wrapped in protective layers of bubble wrap and packed carefully into a Storage Container which is sealed closed with tape.

14.5 Other Items wrapped in protective layers of bubble wrap.

14.6 Goods, the Storage Containers, and the Other Items that are suitably prepared for transport and storage so as not to cause damage or injury or the risk of damage or injury to Urban Self Storage’s property, employees, agents, contractors or other goods, whether by spreading of damp, infestation, leakage or the escape of fumes or substances or otherwise. In particular, if the Goods are fragile, you must ensure they are thoroughly bubble wrapped in multiple layers and carefully packed.

14.7 If using Storage-by-the-box or Shipping Across the UK services:

14.7.1 Printers, TVs, monitors, computers and other electrical equipment within original packaging including polystyrene interior (combined width, height and length less than or equal to 180cm, and a weight limit of 20kg (inclusive)).

14.8 What we will not accept;

14.8.1 Single-walled cardboard boxes.

14.8.2 Bin bags, plastic bags, laundry bags, and canvas bags.

14.8.3 Musical instruments in soft cases.

14.8.4 Any goods containing liquids, chemicals, or food.

14.8.5 Anything containing any Prohibited Items.

14.9 What we will not be liable for:

14.9.1 In terms of outer packing, anything that is considered as packing materials for the Goods or Other Items as per the “What we will accept list” above.

14.10 In terms of Goods, we will not be liable for:

14.10.1 Glass, crockery, and other fragile items unless packed within a Urban Self Storage crockery box;

14.10.2 Goods with any glass element, and other fragile items;

14.10.3 Electronics and small kitchen appliances (including, by way of example, but not limited to rice cookers, kettles);

14.10.4 Jewellery, bullion;

14.10.5 Antiques;

14.10.6 The outside of suitcases, bags, sports bags, plastic containers and hard cases for instruments.

14.11 In terms of Other Items:

14.11.1 anything that is not considered as wrapped to be protected against handling and transport as set out in the Packaging Requirements;

15. Removals - Work not included in the quotation

15.1 Unless agreed by us in writing, we will not:

15.1.1 Dismantle or assemble furniture of any kind

15.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or

equipment.

15.1.3 Take up or lay fitted floor coverings.

15.1.4 Move items to or from a loft, unless properly lit and floored and safe access is provided.

15.1.5 Move or store any items excluded under Clause 5.

15.1.6 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.

15.2 Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by You to carry out these services.

16. Removals - Your responsibility

16.1 You agree to:

16.1.1 Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.

16.1.2 Pay for any parking or meter suspension charges incurred by Us in carrying out the work.

16.1.3 Be present or represented throughout the collection and delivery of the removal.

16.1.4 Ensure that inventories, receipts, waybills, job sheets or other relevant documents are signed by You or Your authorised representative as confirmation of collection or delivery of goods.

16.1.5 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

16.1.6 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

16.1.7 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

16.1.8 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

16.1.9 Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;

16.1.10 Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.

16.1.11 Arrange appropriate transport, storage or disposal of goods listed in clause 5

16.2 Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

17. Removals - Our responsibility

17.1 It is Our responsibility to deliver Your goods to You, or produce them for Your collection, undamaged. By “undamaged" we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/ or storage.

17.2 In the event that We have undertaken to pack the goods, or otherwise make them ready for transportation and/or storage, it is Our responsibility to deliver them to You, or produce them for Your collection, undamaged. Again, by "undamaged" we mean in the same condition as they were in immediately prior to being packed/ made ready for transportation or storage.

17.3 If We fail to discharge the responsibilities identified in clause 4.1 and 4.2, We will, subject to the provisions of clauses 9, 11 and 12, be liable under this agreement to compensate You for such failure.

17.4 We will not be liable to compensate You where clauses 15.2, 16.1, 18.2 and 18.3 apply unless loss or damage occurred as a result of negligence or breach of contract on Our part.

17.5 If You do not provide Us with a declaration of value of Your goods, or if You do not require us to accept standard liability pursuant to clause 9.1 We will not be liable to You for failure to discharge the responsibilities identified in clause 17.1 and 17.2, unless that failure was caused by negligence or breach of contract on Our part.

17.6 The amount of Our liability under this clause shall be determined in accordance with clauses 9 and 11.

18. Removals - Goods not to be submitted for removal

18.1 Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed under 18.1.1 below may present risks to health and safety and of fire. Items listed under 18.1.2 to 18.1.7 below carry other risks and You should make Your own arrangements for their transport and storage.

18.1.1 Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms, fuels, oils and ammunition.

18.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.

18.1.3 Goods likely to encourage vermin or other pests or to cause infestation or contamination.

18.1.4 Goods, which in Our opinion are hazardous to health, dirty or unhygienic or likely to attract vermin or pests. We may refuse such goods without liability to You.

18.1.5 Perishable items and/or those requiring a controlled environment.

18.1.6 Any animals, birds fish reptiles or plants.

18.1.7 Goods which require special licence or government permission for export or import.

18.1.8 Under no circumstances will prohibited or stolen goods, drugs or pornographic material be moved or stored by Us.

18.2 If We do agree to remove such goods, We will not accept liability for loss or damage unless We are negligent or in breach of contract, in which case all these conditions will apply.

18.3 If You submit such goods without our knowledge We will make them available for Your collection and if You do not collect them within a reasonable time We may apply for an appropriate court order to dispose of any such goods found in the consignment. You will pay to Us any charges, expenses, damages, legal costs or penalties incurred by Us disposing of the goods

19. Removals - Ownership of the goods

19.1 By entering into this Agreement, You guarantee that:

19.1.1 The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or

19.1.2 You have the full authority of the owner or anyone having a legal interest in the goods to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.

19.1.3 If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You must advise Us of their name and address in writing immediately.

19.1.4 You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in 6.1.1 or 6.1.2 is untrue.

19.1.5 If You wish to transfer responsibility of this Agreement to a third party You must advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party.

20. Removals - Charges if You postpone or cancel the removal

20.1. If You postpone or cancel this Agreement, We reserve the right to charge you a postponement or cancellation fee according to how much notice is given as set out below at 20.1.1 – 20.1.4. We charge these fees based on an assessment of losses we have incurred as a result of You cancelling or postponing the removal. Examples of the types of loss We might incur are: administration/back office costs, being unable to re-fill a removal slot with another customer’s work, or engaging employees to work for your booked removal. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

20.1.1 More than 10 working days before the removal was due to start: No charge.

20.1.2 Between 5 and 10 working days inclusive before the removal was due to start: not more than 30% of the removal charge.

20.1.3 Less than 5 working days before the removal was due to start: not more than 60% of the removal charge.

20.1.4 Within 24 hours of the move taking place or on the day the work starts or at any time after the work commences 100% of Our charges.

20.2 Cancellation/Postponement Waiver

If offered, and paid for in advance of the commencement of the services, we agree to waive the charges in Clauses 7.1.1, 7.1.2 & 7.1.3. Our agreement to waive the charges is conditional upon Us receiving written notice of Your intention to Cancel/Postpone no later than 17:00 hours on the preceding Working Day before Services commence. The Cancellation/Postponement charge will entitle You to only one Cancellation/Postponement.

21. Removals - Payment

21.1. Unless otherwise agreed by Us in writing, payment is required in full by cleared funds at the time of booking the removal or storage period. In default of such payment We reserve the right to refuse to commence removal or storage until such payment is received.

21.2. In respect of all sums which are overdue to Us, We will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England